Refund policy
At LÜKS NY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Used or damaged items caused by the customer
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds may take 5–10 business days to appear depending on your bank or payment provider.
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at:
Email: Lukslocker.contact@gmail.com
Phone: +1 347-977-7236
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damaged or Incorrect Orders
If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
If you have any questions regarding this Refund & Return Policy, contact us:
Store Name: LÜKS NY
Email: Lukslocker.contact@gmail.com
Phone: +1 347-977-7236